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When entering our website https://silenefajas.com/ the user and / or buyer agrees to be bound by the General Terms and Conditions, along with all other policies and principles thereof. We recommend that you carefully read and understand this section before placing your order.
The person who does not accept these terms and conditions, which are mandatory and binding for the buyer and / or user, must refrain from using the site and / or the services offered here, as well as refrain from acquiring our products.
This document contains the General Terms and Conditions applicable when accessing and purchasing the products offered by LABRANZA GROUP SAS, identified with NIT. 901.412.735-1, under the Silene Fajas brand, within the site
https://silenefajas.com/.
Any user who wishes to access, subscribe or use the Website, as well as to acquire our products, will do so subject to the General Terms and Conditions provided herein and the Company’s Privacy Policies.
Consequently, all visits, contracts and transactions carried out on this Website, as well as their legal effects, will be governed by these rules and subject to Colombian law.
The Terms and Conditions contained in this instrument will be applied and understood as a total part of all acts and contracts that are executed or celebrated through the offer and commercialization systems included in this website between consumers and the Company LABRANZA GROUP SAS, of according to art. 37 of Law 1480 of 2011.
The Terms and Conditions of Service and other Policies are described below:
The contents of the website https://silenefajas.com/ are the exclusive property of LABRANZA GROUP SAS, owner of the SILENE FAJAS brand, including reproductions of articles, graphic design, logos, images, texts, illustrations, photographic advertising, or procedures similar to photography, audiovisual production, trademarks and other distinctive signs, in any of the programming languages used or usable, as well as all the operating and development software of the website.
The reproduction, distribution, communication to the public, making available, transformation, assignment and any other act or mode of exploitation, in any digital or physical format that has not been expressly authorized, is expressly prohibited, under penalty of legal actions to which there is room.
In the case of data or content shared and / or provided by the user to the website, the user grants LABRANZA GROUP SAS the non-exclusive right, exempt from copyright and / or intellectual property, in a perpetual, irrevocable and totally transferable manner. to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.
The buyer is responsible for the veracity and precision of the data entered and / or supplied on the site during the making of purchases in general; As well as, in the delivery conditions of the products, consequently any errors or inaccuracies in them, especially in the address data or nomenclature for the shipment of the products purchased, will be your sole responsibility, exonerating LABRANZA GROUP SAS from any claim for this circumstance, or for products delivered to the wrong addresses due to the fault of the buyer.
LABRANZA GROUP SAS declares that it is outside the process of transactions carried out by financial and / or banking entities, as well as their validation, consequently, and because it does not have the quality of a financial and / or banking entity, it is not responsible for the rejections of the transactions carried out by the buyers, since the transaction process as such is specific to each financial institution. All purchases made on this website will be subject to a data verification and validation process by the LABRANZA GROUP SAS audit team; For this reason, the transaction that does not meet the successful data validation parameters will be rejected for the buyer.
By accessing and using the website https://silenefajas.com/ you accept that purchases are subject to the Terms and Conditions published on the site, and they will be interpreted in accordance with Colombian laws.
The orders that you place through the Website for the products offered by our brand on said Website are only an offer to enter into a sales contract. The sales contract will only be effectively concluded when LABRANZA GROUP SAS confirms the order by email.
With your order, you guarantee that the information you provide in the application or order is accurate and complete. Our company is not obliged to accept an order and, in any case, we will have the right at all times to verify an order in advance or to reject it without having to give you reasons for it.
The product will be delivered to any person of legal age who is located at the address provided on the form or at the door of the residential unit or building provided.
It is important to clarify that the shipping costs of the merchandise actually purchased may vary without prior notice, depending on the commercial conditions of our logistics operators and / or courier companies, increases or variations outside LABRANZA GROUP SAS.
A cookie or computer cookie is a temporary text file that is saved on your pc or electronic device, to identify your behavior in the virtual store anonymously and to be able to reach you with direct content to your profile, additionally it allows you not to have to log into the virtual store every time you enter as long as you activate the remember me button.
With a cookie it is possible to save your preferences, your username and password, your browsing history and habits. By accessing our site, we understand that you accept the use of such cookies.
You can easily delete these cookies from your computer or mobile device using your browser. If you choose to disable cookies or delete cookies, you will not be able to benefit from all the features of our online store.
LABRANZA GROUP SAS or the service providers authorized by LABRANZA GROUP SAS may study the activities, preferences and transactional data (such as your IP address, browser type and operating system) in relation to your use of our websites. LABRANZA GROUP SAS or the providers authorized by LABRANZA GROUP SAS may use this information collected or stored in order to provide a better service, facilitate and monitor the use of the website and face security risks, this information may also be used to track the set of traffic patterns on our website or online store for the internal analysis of LABRANZA GROUP SAS.
We collect customer information when the customer purchases from our website. You can visit our website without registering, but if you want to add items to the shopping cart, create a wish list or use other special functions on our website, you will need to provide us with certain information, including your name, address, phone number. phone and email address to open an account. By using the site and making purchases or transactions through it, the user / customer accepts the site’s “cookies” policy.
The services are only available to people who have the legal capacity to contract. The services may not be used by those who do not have that capacity, nor those who are minors, in accordance with article 52 of Law 1480 of 2011. The acts that they carry out on this site will be the responsibility of the parents, representatives, tutors, managers or curators; therefore, they will be considered carried out by them in the exercise of their legal representation. When a user registers as a company, it will be understood that whoever performs the registration has the required authorizations and the capacity to contract on behalf of such legal entity and to bind it under the terms of this agreement.
Through the Website, an offer of products will be made that may be accepted by electronic means, and using the mechanisms that the Website offers for this. Any acceptance of the offer will be subject to the condition precedent that LABRANZA GROUP SAS validates the transaction. Consequently, for any operation carried out on this Site, confirmation and / or validation or verification by LABRANZA GROUP SAS will be a requirement for consent. To validate the transaction LABRANZA GROUP SAS must verify: 1) That it validates and accepts the means of payment offered by the user, 2) That the data registered by the client on the website coincide with those provided when accepting the offer, 3 ) That the payment is credited by the user.
To inform the user or consumer about this validation, LABRANZA GROUP SAS must send a written confirmation to the same email address that the user accepting the offer has registered, or by any means of communication that guarantees due and timely knowledge of the consumer, or by the actual shipment of the product. Consent will be understood to be formed from the moment this written confirmation is sent to the User and in the place where it was issued. The offer made by the User is irrevocable except in exceptional circumstances, such as that LABRANZA GROUP SAS substantially changes the description of the item after an offer is made, or that there is a clear typographical error.
It is mandatory to complete the registration form in all its fields (of at least mandatory use) with valid data for the acquisition of the products offered on this website. LABRANZA GROUP SAS is not responsible for the accuracy of the Personal Data provided by its users. Users guarantee and respond, in any case, to the accuracy, veracity, validity and authenticity of the Personal Data entered. LABRANZA GROUP SAS reserves the right to request any proof and / or additional data for the purposes of corroborating the Personal Data.
LABRANZA GROUP SAS may modify the General Terms and Conditions at any time, making them public on the Website. All modified terms will be effective as of their publication.
In the contracts offered through the Website, LABRANZA GROUP SAS will inform, unequivocally and easily accessible, the steps that must be followed to enter into them and will inform, when appropriate, if the electronic document in which the contract is formalized will be archived and if it It will be accessible to the User. The mere fact of following the steps that, for such purposes are indicated on this site to make a purchase, is equivalent to accepting that LABRANZA GROUP SAS has effectively complied with the conditions contained in this section.
The products and services offered on the Website, unless a different form is indicated for particular cases or offers of certain products or services, can only be paid with the means that are specifically agreed for each case. The use of credit cards will be subject to the provisions of these Terms and Conditions in relation to their issuer and to what is agreed in the respective Opening Contracts and Use Regulations.
In case of contradiction, what is expressed in that last instrument will prevail. In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Use Regulations, in such a way that LABRANZA GROUP SAS will not be responsible for any of the aspects indicated. The Site may indicate certain purchase conditions according to the means of payment used by the user. LABRANZA GROUP SAS may grant a discount in the form of credits that users can discount on their purchase.
Normally the products you find on the site https://silenefajas.com/ have the same price as in our physical stores. Even so, in some cases, there may be differences due to specific promotions.
It is important to clarify that according to Law 1819 of 2016 (Tax Reform), the VAT in Colombia went from 16% to 19% as of January 1, 2017. Consequently, the aforementioned Law forced merchants to make the variation in the tax with the entry into force of the aforementioned Law. We remind you that the value of VAT is not an income for the brand or the company, since 100% of said tax belongs to the State coffers and does not benefit us at all.
Regarding the inventory of products, we want to clarify that the stocks of the products are LIMITED, and it is possible that in the period of time it takes for the selection of the product and the effective payment of the merchandise, said stocks will expire.
This circumstance applies in the same way to our discounts and offers, and in no way configures false advertising or misleading advertising events.
In case of contradiction, what is expressed in that last instrument will prevail. In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Use Regulations, in such a way that LABRANZA GROUP SAS will not be responsible for any of the aspects indicated. The Site may indicate certain purchase conditions according to the means of payment used by the user. LABRANZA GROUP SAS may grant a discount in the form of credits that users can discount on their purchase.
We make an effort so that the colors of the garments on the site https://silenefajas.com/ are as close as possible to their real color, however, the color of the garments on the screen may be subject to variations depending on the quality of your computer monitor, the video card, or the lighting of the place where it is you’re watching. LABRANZA GROUP SAS cannot guarantee that the colors on your monitor exactly match the real ones of the garments, therefore, from now on, the user / client declares to know this situation and will refrain from filing any claim for this circumstance.
Products purchased through the Site are subject to the shipping and delivery conditions chosen by the user and that are available on the Website. The information of the place of delivery is the sole responsibility of the user. The deadlines chosen for dispatch and delivery are counted from when LABRANZA GROUP SAS has validated the purchase order and the means of payment used, and are considered in business days for compliance with said deadline. Orders will be dispatched from LABRANZA GROUP SAS warehouses in a maximum (2) two business days after the purchase is verified.
The User before finalizing his purchase will be able to know the range of dates for the estimated delivery of his product, likewise the products will only be delivered from Monday to Friday from 8 am to 5 pm, not including holidays.
The User acknowledges and accepts that the location data provided is true and current, so that LABRANZA GROUP SAS delivers the products purchased through the Website. Therefore, the user voluntarily declares that, by supplying such data, he / she irrevocably AUTHORIZES the person who, at the time of delivery, is at the address provided by the user, can receive the product.
By virtue of the foregoing, whoever is at the address indicated by the user and declares in good faith their willingness to receive the products, will act on behalf of the user and, therefore, LABRANZA GROUP SAS or its contractors will be empowered to deliver the products purchased on the Website.
This authorization includes, but is not limited to, persons who continuously or temporarily occupy positions such as doormen of buildings and joint properties, domestic service employees, janitors and, in general, any person who at the time of delivery states that they are authorized to receive the goods. products. Therefore, LABRANZA GROUP SAS will not be responsible for the loss or damage that the products may suffer once they have been duly delivered to the address provided by the user. LABRANZA GROUP SAS will be exempt from liability as long as it can prove the delivery of the products to the address provided by the user.
If we cannot supply any product of your order, due to lack of stock or inventory of any of the selected references, LABRANZA GROUP SAS may, at its discretion, cancel the order and / or only deliver the products for which there is availability. Naturally, we will inform you immediately and your money will be reimbursed to the means of payment for which you placed your order as soon as possible. It is important to clarify that the products offered by us may be sold out, however we will always do our best to satisfactorily fulfill your order or offer you alternatives with substitute or similar products.
In the presence of any of the events described above LABRANZA GROUP SAS will contact you to find a solution. For this, it is necessary that you provide correctly and accurately all contact information, telephone and email, since these will be the means by which we will contact you. If after having made several attempts to contact you we cannot find you, LABRANZA GROUP SAS will proceed to communicate to the email or telephone numbers provided by you. There we will propose a solution that the client can reject or accept. If you do not contact us after five (5) days, we will understand that our proposed solution was fully accepted.
The delivery periods are simple references supplied by the carriers that we normally use, for this reason, they are not considered delivery deadlines. The fact that for any reason a delivery period is exceeded in your order, there is no or there will be room for compensation of any kind, since the transport and its conditions are alien to LABRANZA GROUP SAS. If your product, except for transport, does not meet the standards offered, we invite you to contact our customer service line to determine what happened.
Our contact details for the customer service area are as follows: +57 316 5206950.
By making purchases by this means, you are accepting that the products that we are going to ship to you are packaged and sent in a safety plastic bag, or in a cardboard box, as long as they meet the necessary conditions for the conservation and proper transport of the product. .
The validity periods of the offer are those that coincide with the effective date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for a certain promotion, duly informed to the user, or while the offer remains available, the lesser of these terms, whichever occurs first. Whenever an end date is not indicated in a promotion, it will be understood that the activity will be extended until the corresponding inventories are exhausted.
The prices of the products available on the Website, as long as they appear on it, will only be valid and applicable therein and will not be applicable to other sales channels used by companies, such as physical stores, telephone sales, other sales sites. electronically, catalogs or other types of commerce. The prices offered correspond exclusively to the value of the good offered and do not include transport, handling, shipping, accessories that are not expressly described, or any other additional item.
When the Site offers promotions that consist of the free delivery or discount of a product for the purchase of another, the dispatch of the good that is delivered free or at a discount price, will be made in the same place where the purchased product is dispatched.
In the event that you have received a wrong delivery, that is to say that the product that you received does not match the one you bought, you must follow the following steps so that you can receive the product you ordered:
1. Make the wrong delivery request in less than 3 business days after receiving the product, by contacting customer service at the email address: ventas@silenefajas.com
2. Wait for the customer service call to coordinate the collection of the product at the address you indicate.
3. The product must be unused, clean, with labels and tags, in perfect condition (original packaging) and properly packaged. Use the same packaging in which you received the order or a different one that protects the product during the transport process.
4. Once the product has been collected, if it meets the aforementioned conditions, you will receive your correct order within the period reported.
5. In the event that your product is not available, we will contact you to refund the money equivalent to the product purchased.
6. The person who placed the order will always be asked and if it is not found, it will be left at the corresponding address. Products or orders will be delivered to the address provided by the customer, not necessarily to the person who placed the order.
Products marketed on the website https://silenefajas.com/ correspond to garments for personal use and intimate ones for indoor use, therefore, in accordance with art. 47, no. 7 of Law 1480 of 2011, these products are exempted from the right of withdrawal, unless the products have not been dispatched and are at the facilities of LABRANZA GROUP SAS, when communication is received from the buyer, about his decision to withdraw.
The only exchanges and / or returns will be made solely for warranty or factory defects. Upon receiving the garments LABRANZA GROUP SAS will study the case and reserve the right to accept or deny the change according to the aforementioned policies.
The refund of total or partial money by withdrawal made before the products are dispatched, will be made through the same means of payment used in the order. This return takes approximately 30 business days to become effective as it involves banking procedures.
Through transfer: it is carried out approximately within thirty (30) business days after receiving the notice of withdrawal.
Through credit card payment reversal: it takes place approximately thirty (30) business days after receiving the notice of withdrawal.
These times are estimated, since they depend properly on the times of the banks with which the purchase was made, in this case, the client must contact the bank once LABRANZA GROUP SAS has confirmed the reversal of the purchase. .
The user and / or client agrees to receive material other than the product and / or merchandise selected for purchase, such as advertising, magazines and / or brochures with the launches of the latest collections, and in general advertising material.
For warranties for new defective products, the customer must communicate within 5 days after delivery of the garment to request the exchange. If within this period the garment presents any alteration by defect in the manufacture and it is found that it has not had any use, the company will proceed with the change of the garment. In the event that the garment is not available, the money will be returned.
The client must send the garment to the company for review and study of the case. In case of changing the garment, the company will assume the cost of shipping to the customer.
Once the garment has been used, the guarantee for manufacturing defects will be for a maximum period of thirty (30) calendar days. After this time, merchandise claims are not accepted for any reason.
In the event that a product purchased through https://silenefajas.com/ presents operating problems or damages within this period, the customer may contact LABRANZA GROUP SAS, which will be in charge of providing the appropriate support to their request. warranty.
In any case, no guarantee will apply if the product shows signs of misuse by the customer. LABRANZA GROUP SAS has the right to replace, repair or refund the money for the product.
The product will be reviewed by our quality department and we will give you an answer within 15 business days. In case the garment allows repair, it will be repaired, otherwise it will be exchanged for a new one or the money will be returned if the replacement is not possible.
In case of repetition of the fault and taking into account the characteristics of the defect, at the buyer’s choice, a new repair will be carried out, the total or partial refund of the price paid or the exchange of the product for another of similar characteristics.
The garment sent for guarantee must be washed before sending it for the claim.
The warranty claim must be requested to Customer Service through the following email: ventas@silenefajas.com or by calling: +57 316 5206950 from Monday to Friday from 8:00 a.m. to 5:00 p.m.
If the defect does not meet the conditions of returns by warranty, we will inform you via email of the reason why we will not make the change of the garment and the product will be sent back to the initial delivery address.
The product for which the warranty is claimed must be properly packaged by the buyer. Using the same packaging in which you received the order or a different one that protects the product during the transport process.
In any case, the company LABRANZA GROUP SAS is exempt from liability arising from the guarantee when the defects come from the improper use of the garments or the instructions and recommendations made have not been followed.
Products on sale or with a discount are not subject to changes and / or returns. Except when a manufacturing defect is identified.
We would like to draw your attention to the washing and maintenance instructions printed on the product labels, as we will not be responsible for any damage resulting from the incorrect handling or use of the products, including use contrary to the instructions.