The person who does not accept these terms and conditions, which are mandatory and binding for the buyer and / or user, must refrain from using the site and / or the services offered here, as well as refrain from acquiring our products.
This document contains the General Terms and Conditions applicable when accessing and purchasing the products offered by LABRANZA GROUP SAS, identified with NIT. 901.412.735-1, under the Silene Fajas brand, within the site
https://silenefajas.com/.
Any user who wishes to access, subscribe or use the Website, as well as to acquire our products, will do so subject to the General Terms and Conditions provided herein and the Company’s Privacy Policies.
Consequently, all visits, contracts and transactions carried out on this Website, as well as their legal effects, will be governed by these rules and subject to Colombian law.
The Terms and Conditions contained in this instrument will be applied and understood as a total part of all acts and contracts that are executed or celebrated through the offer and commercialization systems included in this website between consumers and the Company LABRANZA GROUP SAS, of according to art. 37 of Law 1480 of 2011.
The Terms and Conditions of Service and other Policies are described below:
The reproduction, distribution, communication to the public, making available, transformation, assignment and any other act or mode of exploitation, in any digital or physical format that has not been expressly authorized, is expressly prohibited, under penalty of legal actions to which there is room.
In the case of data or content shared and / or provided by the user to the website, the user grants LABRANZA GROUP SAS the non-exclusive right, exempt from copyright and / or intellectual property, in a perpetual, irrevocable and totally transferable manner. to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.
The buyer is responsible for the veracity and precision of the data entered and / or supplied on the site during the making of purchases in general; As well as, in the delivery conditions of the products, consequently any errors or inaccuracies in them, especially in the address data or nomenclature for the shipment of the products purchased, will be your sole responsibility, exonerating LABRANZA GROUP SAS from any claim for this circumstance, or for products delivered to the wrong addresses due to the fault of the buyer.
LABRANZA GROUP SAS declares that it is outside the process of transactions carried out by financial and / or banking entities, as well as their validation, consequently, and because it does not have the quality of a financial and / or banking entity, it is not responsible for the rejections of the transactions carried out by the buyers, since the transaction process as such is specific to each financial institution. All purchases made on this website will be subject to a data verification and validation process by the LABRANZA GROUP SAS audit team; For this reason, the transaction that does not meet the successful data validation parameters will be rejected for the buyer.
The orders that you place through the Website for the products offered by our brand on said Website are only an offer to enter into a sales contract. The sales contract will only be effectively concluded when LABRANZA GROUP SAS confirms the order by email.
With your order, you guarantee that the information you provide in the application or order is accurate and complete. Our company is not obliged to accept an order and, in any case, we will have the right at all times to verify an order in advance or to reject it without having to give you reasons for it.
The product will be delivered to any person of legal age who is located at the address provided on the form or at the door of the residential unit or building provided.
It is important to clarify that the shipping costs of the merchandise actually purchased may vary without prior notice, depending on the commercial conditions of our logistics operators and / or courier companies, increases or variations outside LABRANZA GROUP SAS.
With a cookie it is possible to save your preferences, your username and password, your browsing history and habits. By accessing our site, we understand that you accept the use of such cookies.
You can easily delete these cookies from your computer or mobile device using your browser. If you choose to disable cookies or delete cookies, you will not be able to benefit from all the features of our online store.
LABRANZA GROUP SAS or the service providers authorized by LABRANZA GROUP SAS may study the activities, preferences and transactional data (such as your IP address, browser type and operating system) in relation to your use of our websites. LABRANZA GROUP SAS or the providers authorized by LABRANZA GROUP SAS may use this information collected or stored in order to provide a better service, facilitate and monitor the use of the website and face security risks, this information may also be used to track the set of traffic patterns on our website or online store for the internal analysis of LABRANZA GROUP SAS.
We collect customer information when the customer purchases from our website. You can visit our website without registering, but if you want to add items to the shopping cart, create a wish list or use other special functions on our website, you will need to provide us with certain information, including your name, address, phone number. phone and email address to open an account. By using the site and making purchases or transactions through it, the user / customer accepts the site’s “cookies” policy.
To inform the user or consumer about this validation, LABRANZA GROUP SAS must send a written confirmation to the same email address that the user accepting the offer has registered, or by any means of communication that guarantees due and timely knowledge of the consumer, or by the actual shipment of the product. Consent will be understood to be formed from the moment this written confirmation is sent to the User and in the place where it was issued. The offer made by the User is irrevocable except in exceptional circumstances, such as that LABRANZA GROUP SAS substantially changes the description of the item after an offer is made, or that there is a clear typographical error.
In case of contradiction, what is expressed in that last instrument will prevail. In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Use Regulations, in such a way that LABRANZA GROUP SAS will not be responsible for any of the aspects indicated. The Site may indicate certain purchase conditions according to the means of payment used by the user. LABRANZA GROUP SAS may grant a discount in the form of credits that users can discount on their purchase.
It is important to clarify that according to Law 1819 of 2016 (Tax Reform), the VAT in Colombia went from 16% to 19% as of January 1, 2017. Consequently, the aforementioned Law forced merchants to make the variation in the tax with the entry into force of the aforementioned Law. We remind you that the value of VAT is not an income for the brand or the company, since 100% of said tax belongs to the State coffers and does not benefit us at all.
Regarding the inventory of products, we want to clarify that the stocks of the products are LIMITED, and it is possible that in the period of time it takes for the selection of the product and the effective payment of the merchandise, said stocks will expire.
This circumstance applies in the same way to our discounts and offers, and in no way configures false advertising or misleading advertising events.
In case of contradiction, what is expressed in that last instrument will prevail. In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Use Regulations, in such a way that LABRANZA GROUP SAS will not be responsible for any of the aspects indicated. The Site may indicate certain purchase conditions according to the means of payment used by the user. LABRANZA GROUP SAS may grant a discount in the form of credits that users can discount on their purchase.
The User before finalizing his purchase will be able to know the range of dates for the estimated delivery of his product, likewise the products will only be delivered from Monday to Friday from 8 am to 5 pm, not including holidays.
The User acknowledges and accepts that the location data provided is true and current, so that LABRANZA GROUP SAS delivers the products purchased through the Website. Therefore, the user voluntarily declares that, by supplying such data, he / she irrevocably AUTHORIZES the person who, at the time of delivery, is at the address provided by the user, can receive the product.
By virtue of the foregoing, whoever is at the address indicated by the user and declares in good faith their willingness to receive the products, will act on behalf of the user and, therefore, LABRANZA GROUP SAS or its contractors will be empowered to deliver the products purchased on the Website.
This authorization includes, but is not limited to, persons who continuously or temporarily occupy positions such as doormen of buildings and joint properties, domestic service employees, janitors and, in general, any person who at the time of delivery states that they are authorized to receive the goods. products. Therefore, LABRANZA GROUP SAS will not be responsible for the loss or damage that the products may suffer once they have been duly delivered to the address provided by the user. LABRANZA GROUP SAS will be exempt from liability as long as it can prove the delivery of the products to the address provided by the user.
In the presence of any of the events described above LABRANZA GROUP SAS will contact you to find a solution. For this, it is necessary that you provide correctly and accurately all contact information, telephone and email, since these will be the means by which we will contact you. If after having made several attempts to contact you we cannot find you, LABRANZA GROUP SAS will proceed to communicate to the email or telephone numbers provided by you. There we will propose a solution that the client can reject or accept. If you do not contact us after five (5) days, we will understand that our proposed solution was fully accepted.
The delivery periods are simple references supplied by the carriers that we normally use, for this reason, they are not considered delivery deadlines. The fact that for any reason a delivery period is exceeded in your order, there is no or there will be room for compensation of any kind, since the transport and its conditions are alien to LABRANZA GROUP SAS. If your product, except for transport, does not meet the standards offered, we invite you to contact our customer service line to determine what happened.
Our contact details for the customer service area are as follows: +57 316 5206950.
The prices of the products available on the Website, as long as they appear on it, will only be valid and applicable therein and will not be applicable to other sales channels used by companies, such as physical stores, telephone sales, other sales sites. electronically, catalogs or other types of commerce. The prices offered correspond exclusively to the value of the good offered and do not include transport, handling, shipping, accessories that are not expressly described, or any other additional item.
When the Site offers promotions that consist of the free delivery or discount of a product for the purchase of another, the dispatch of the good that is delivered free or at a discount price, will be made in the same place where the purchased product is dispatched.
1. Make the wrong delivery request in less than 3 business days after receiving the product, by contacting customer service at the email address: ventas@silenefajas.com
2. Wait for the customer service call to coordinate the collection of the product at the address you indicate.
3. The product must be unused, clean, with labels and tags, in perfect condition (original packaging) and properly packaged. Use the same packaging in which you received the order or a different one that protects the product during the transport process.
4. Once the product has been collected, if it meets the aforementioned conditions, you will receive your correct order within the period reported.
5. In the event that your product is not available, we will contact you to refund the money equivalent to the product purchased.
6. The person who placed the order will always be asked and if it is not found, it will be left at the corresponding address. Products or orders will be delivered to the address provided by the customer, not necessarily to the person who placed the order.
The only exchanges and / or returns will be made solely for warranty or factory defects. Upon receiving the garments LABRANZA GROUP SAS will study the case and reserve the right to accept or deny the change according to the aforementioned policies.
Through transfer: it is carried out approximately within thirty (30) business days after receiving the notice of withdrawal.
Through credit card payment reversal: it takes place approximately thirty (30) business days after receiving the notice of withdrawal.
These times are estimated, since they depend properly on the times of the banks with which the purchase was made, in this case, the client must contact the bank once LABRANZA GROUP SAS has confirmed the reversal of the purchase. .
The client must send the garment to the company for review and study of the case. In case of changing the garment, the company will assume the cost of shipping to the customer.
Once the garment has been used, the guarantee for manufacturing defects will be for a maximum period of thirty (30) calendar days. After this time, merchandise claims are not accepted for any reason.
In the event that a product purchased through https://silenefajas.com/ presents operating problems or damages within this period, the customer may contact LABRANZA GROUP SAS, which will be in charge of providing the appropriate support to their request. warranty.
In any case, no guarantee will apply if the product shows signs of misuse by the customer. LABRANZA GROUP SAS has the right to replace, repair or refund the money for the product.
The product will be reviewed by our quality department and we will give you an answer within 15 business days. In case the garment allows repair, it will be repaired, otherwise it will be exchanged for a new one or the money will be returned if the replacement is not possible.
In case of repetition of the fault and taking into account the characteristics of the defect, at the buyer’s choice, a new repair will be carried out, the total or partial refund of the price paid or the exchange of the product for another of similar characteristics.
The garment sent for guarantee must be washed before sending it for the claim.
The warranty claim must be requested to Customer Service through the following email: ventas@silenefajas.com or by calling: +57 316 5206950 from Monday to Friday from 8:00 a.m. to 5:00 p.m.
If the defect does not meet the conditions of returns by warranty, we will inform you via email of the reason why we will not make the change of the garment and the product will be sent back to the initial delivery address.
The product for which the warranty is claimed must be properly packaged by the buyer. Using the same packaging in which you received the order or a different one that protects the product during the transport process.
In any case, the company LABRANZA GROUP SAS is exempt from liability arising from the guarantee when the defects come from the improper use of the garments or the instructions and recommendations made have not been followed.
